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RBI says it will charge banks if they do not improve customer grievance

RBI says it will charge banks if they do not improve customer grievance

By Administrator_India Capital Sands The Reserve Bank of India (RBI) asked banks to step up disclosures on customer complaints and cost of redressal, cautioning lenders that fail to improve their redress mechanism quickly will be charged. At the end of March 2020, the total number of complaints across various offices of RBI stood at 3,08,630. This is a steep […]

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